Refund & Returns Policy

Last Updated: November 9, 2025

Thank you for shopping with Runestone Miniworks. We take pride in the quality of our products and want you to be completely satisfied with your purchase.
This Refund & Returns Policy explains your rights and our procedures regarding returns, refunds, and exchanges.

1. Eligibility for Returns and Refunds

You have the right to cancel your order or request a return under the UK Consumer Contracts Regulations (2013).

a. Change of Mind

If you change your mind about a product, you may return it within 14 calendar days of receiving your order.
To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • You must provide proof of purchase (e.g., order confirmation or receipt).

Once we receive and inspect the returned item, we’ll issue a refund for the product price (excluding original shipping costs, unless the item was faulty or incorrect).

Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product.

2. Items Excluded from Return

The following items cannot be returned or refunded:

  • Custom-made, personalised, or bespoke items.

  • Digital downloads or instant-access files.

  • Gift cards or vouchers.

  • Sale or clearance items (unless faulty or damaged).

If your item falls under these categories, we cannot accept a return unless required by law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@runestoneminiworks.com with:

  • Your order number,

  • A brief description of the issue, and

  • Photographs of the product and packaging (if applicable).

We will arrange a replacement or full refund, including shipping costs, as appropriate.

4. How to Request a Return

To initiate a return, please contact us at:
📧 Email: info@runestoneminiworks.com

Please include:

  • Your name and order number,

  • The item(s) you wish to return, and

  • The reason for the return.

We will provide you with return instructions and, where applicable, a return shipping address.

5. Refund Processing

Once we receive and inspect your return:

  • We will notify you by email regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days via your original payment method.

  • Refund times may vary depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item for a different product or size (if applicable), please contact us first.
We recommend placing a new order for the replacement item and returning the original product for a refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card company.

  2. Contact your payment provider for updates.

  3. If the issue persists, please email us at info@runestoneminiworks.com.

8. Your Legal Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK laws.
You are entitled to goods that are as described, of satisfactory quality, and fit for purpose.

9. Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with your order, please contact us at:

Runestone Miniworks
Maidstone, United Kingdom
📧 Email: info@runestoneminiworks.com
🌐 www.runestoneminiworks.com