Frequently Asked Questions (FAQ)
Runestone Miniworks — Crafting Worlds, One Piece of Terrain at a Time
If you can’t find the answer you’re looking for, please contact us at info@runestoneminiworks.com.
We’re always happy to help.
About Our Terrain
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We specialise exclusively in 3D-printed tabletop terrain for wargames, role-playing games, and dioramas. Our range includes buildings, ruins, scatter terrain, and modular scenery designed to enhance immersion on your tabletop.
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All of our terrain is 3D printed using FDM technology at a 1.6mm layer height — finer than the industry standard 2.0mm.
This produces smoother surfaces, sharper details, and a more professional finish, while keeping prices affordable. -
We print primarily with PLA, a strong, eco-friendly bioplastic made from renewable resources. It’s lightweight, durable, and ideal for tabletop gaming.
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All of our terrain pieces are supplied unpainted, allowing you to prime, paint, and customise them however you like.
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Yes, all terrain is cleaned, checked, and ready for use.
Some larger models may come in multiple parts for easier shipping and assembly. We recommend superglue or hobby-grade adhesive for putting them together.
Shipping & Delivery
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We currently ship to addresses within the United Kingdom.
If international shipping becomes available in the future, we’ll update our policies accordingly. -
Orders are typically processed within 2–5 business days and shipped via Royal Mail or other trusted UK couriers.
Delivery usually takes 2–4 business days after dispatch.
See our Shipping Policy for full details. -
Yes you’ll receive a shipping confirmation email with tracking information (if applicable) once your order has been dispatched.
Printing & Customisation
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In most cases, yes!
If you’d like a specific scale or custom piece, email us at info@runestoneminiworks.com, and we’ll discuss what’s possible. -
We currently do not design our own models, we work with licensed creators within the tabletop community.
Every piece is printed with care, and we credit original designers where applicable. -
Yes, we’re happy to discuss bulk or trade orders for clubs, stores, or events.
Please contact us for pricing and lead times.
Ordering & Payment
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Simply browse our online store at www.runestoneminiworks.com, add your favourite pieces to your cart, and checkout securely through Squarespace Payments.
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We accept major debit and credit cards, along with other payment methods supported by Squarespace Payments.
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If you need to make changes or cancel your order, contact us as soon as possible at info@runestoneminiworks.com.
If your order hasn’t entered production or shipping, we’ll do our best to accommodate your request.
Returns & Refunds
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If your terrain arrives damaged or incorrect, please contact us within 7 days of receiving your order.
Include your order number and photos of the issue, and we’ll arrange a replacement or refund.
Read our Refund & Returns Policy for full details. -
Yes — unused, undamaged items can be returned within 14 days of delivery.
Return shipping costs are the customer’s responsibility unless the item was faulty or incorrect.
General Questions
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📧 Email us anytime at info@runestoneminiworks.com.
We aim to respond within 2 business days. -
We’re proudly based in Maidstone, United Kingdom, serving tabletop hobbyists across the UK.
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Yes! Follow Runestone Miniworks on social media (see footer links) for new releases, printing updates, and behind-the-scenes previews.
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If your question isn’t covered here, don’t hesitate to reach out — we’re always happy to help!
📧 info@runestoneminiworks.com
🌐 www.runestoneminiworks.com